ServiceNow Research
6 models across 2 families · Latest: StarCoder2 15B (2024-07)
Empowering responsible AI for efficient workflows
ServiceNow Research's portfolio covers 5 active models across 2 current families, spanning classification and json / tool use. Open a model detail page to compare provider routes and sourced benchmarks.
Covers 2 workload areas across 5 active tracked models; last verified 2026-05-19.
Use it for
- Teams evaluating classification and json / tool use across this lab's releases
- Comparing model families before committing to a flagship
- Migration and pricing follow-ups across 5 tracked models
Do not use it for
- Choosing a hosting provider without opening a model page for price ladders
Active models
5
Current models from this lab, excluding deprecated ones
Active families
2
Current model families from this lab
Open catalog
5 open
3 open source / 2 open weights
Lowest output price
$0.100 /1M
Cheapest tracked output across active models, per 1M tokens
Latest dated release
2024-07-04
StarCoder2 15B
Freshness
2026-05-19
Researched 62d ago
Information
Release cadence
Showing 5 recent dated releases (full timeline below). Latest: StarCoder2 15B (2024-07-04).
Where this lab wins
- Classification: 1 tracked model with MMLU-class moderation/safety coverage.
- JSON/tool-use: 1 tracked model with BFCL / Nexus strict-JSON routing coverage.
Flagship quality / price signal
Flagship: StarCoder (best sourced coding quality-per-dollar in this portfolio).
Quality-per-dollar unavailable for this flagship — benchmark coverage or output token pricing is still missing.
ServiceNow Research is an American AI research organization founded in 2003. Empowering responsible AI for efficient workflows. ServiceNow Research ships 2 model families totaling 6 models, with the most recent release StarCoder2 15B in 2024-07. Notable families include StarCoder 2 and StarCoder. Use it as a stable reference for lab background, release coverage, and follow-up model pages as they are added. View official API endpoints, benchmark performance, and coding/agent fit for every ServiceNow Research model.
About
ServiceNow Research, established in 2003 and based in Santa Clara, California, is an integral component of the ServiceNow organization, dedicated to pushing the boundaries in artificial intelligence (AI) research. Its mission to enhance AI-powered experiences is evident in its focus on both fundamental and applied research, particularly in the context of the Now Platform. A notable aspect of ServiceNow Research is its emphasis on future-proofing AI experiences by making workflows smarter and AI workloads more efficient. This forward-thinking approach extends to the responsible development of AI systems, prioritizing values such as fairness, ethics, accountability, and transparency. A considerable portion of ServiceNow Research's work revolves around generative AI and large language models (LLMs), showcasing its commitment to advancing these cutting-edge technologies. They actively participate in a variety of research programs, such as the Conversational Assistant program, which aims to create reliable and trustworthy AI assistants. Moreover, their work in Human Decision Support explores AI's capabilities in fields such as causality, forecasting, and planning, thereby aiding human decision-making processes. Additionally, their Multimodal Foundation Models program seeks to integrate multiple data types—ranging from text and images to tabular data and graphs—into foundational models with expansive capabilities. ServiceNow Research has made significant contributions to AI literature and practices. For instance, they have published work at the NeurIPS Datasets and Benchmarks Track, which includes initiatives like RepliQA, focusing on benchmarking LLMs using unseen reference content. Their research on multimodal foundation world models for generalist embodied agents and the responsible development of general-purpose AI models, particularly LLMs, highlights their dedication to advancing the field. These efforts are complemented by their initiatives like BigCode and involvement in open-source projects, making vital tools and datasets available to the broader AI community. Further strengthening its AI expertise, ServiceNow acquired Element AI, enhancing its capabilities and research prowess. The company also collaborates with industry leaders like NVIDIA to harness high-demand GPU computing power essential for LLM training. ServiceNow’s capability in generative AI is exemplified through the Now Assist platform, which integrates generative capabilities to streamline and augment various workflows. By leveraging general-purpose LLMs from services such as Microsoft Azure OpenAI and developing their own domain-specific models, ServiceNow ensures accuracy, cost-effectiveness, and superior user experiences. Enhanced productivity features such as case summarization and text-to-code conversion, along with the development of Now LLM for enterprise scenarios, further underline their commitment to specialized and effective AI solutions.
Featured models
| Model | Released | Context | Input price ($/1M) | Output price ($/1M) | License | Openness |
|---|---|---|---|---|---|---|
| StarCoder2 15B | 2024-07-04 | 8k | $0.20 | $0.20 | Apache 2.0 | Open source |
| StarCoder2 7B | 2024-07-04 | 8k | $0.2 | $0.2 | Apache 2.0 | Open source |
| StarCoder2 3B | 2024-07-04 | 8k | $0.10 | $0.10 | Apache 2.0 | Open source |
Model families
Recent releases
- StarCoder2 15B- 2024-07-04
- StarCoder2 7B- 2024-07-04
- StarCoder2 3B- 2024-07-04
- DeepInfra StarCoder2 15B- 2024-07-04
- StarCoder- 2023-05-09
FAQ
Who founded ServiceNow Research and when?
ServiceNow Research was founded in 2003 and is associated with Santa Clara, California, United States.
What models has ServiceNow Research released?
ServiceNow Research ships 6 models across 2 families: StarCoder 2 and StarCoder.
Is ServiceNow Research's technology open source?
All tracked ServiceNow Research models are open-weight or open-source.
Where is ServiceNow Research headquartered?
ServiceNow Research is headquartered in Santa Clara, California, United States.
What is ServiceNow Research known for?
Empowering responsible AI for efficient workflows. Its most prominent tracked family is StarCoder 2.
How can I access ServiceNow Research's models?
ServiceNow Research's models are available via DeepInfra, Fireworks AI, and NVIDIA NIM.
Explore related pages
Last reviewed: 2026-05-19. Data sourced from public lab announcements and provider documentation.