Salesforce Einstein Generative AI
Researched 47d agoPlatformTier 2Salesforce
Salesforce Einstein Generative AI offers 7 tracked models (0 with output token pricing). This catalog covers classification and json / tool use; open any model detail page for benchmarks, batch tiers, and migration prompts.
Covers 2 workload areas across 7 tracked models; last verified 2026-06-01.
Use it for
- Operators routing classification and json / tool use workloads through this API
Do not use it for
- Final benchmark picks without opening the relevant model detail page
- Strict price-per-token comparisons until output pricing is sourced
Tracked models
7
Models available through this provider
Priced output routes
0
Output pricing not yet tracked
Cheapest output
Unknown
Output pricing not yet tracked
Batch-ready models
0
No batch pricing tracked
Latest model release
2023-09-19
1033d since newest release
Freshness
2026-06-01
Researched 47d ago
Information
Salesforce offers a comprehensive AI platform integrated into its customer relationship management (CRM) ecosystem. Their AI capabilities are primarily focused on enhancing customer interactions, automating business processes, and providing intelligent insights. The platform leverages data from various sources to power personalized recommendations, real-time decision-making, and journey automation. Salesforce's AI solutions are designed to help businesses exceed customer expectations by delivering highly personalized experiences across all touchpoints. The company emphasizes the use of AI in conjunction with their Data Cloud to enable seamless activation of customer data for improved engagement and business outcomes.
Catalog freshness
The newest model tracked on this provider was released 2023-09-19 (1033d ago).
Where this host wins
- Classification: 2 tracked models with MMLU-class moderation/safety coverage.
- JSON/tool-use: 2 tracked models with BFCL / Nexus strict-JSON routing coverage.
Getting started
Official product, docs, and pricing links — confirm quotas and regions in the vendor docs.
Compliance notes
No verified compliance claims (SOC 2, ISO, HIPAA) tracked for this provider yet — check the vendor's trust center for current certifications.
Platform Overview
Salesforce Einstein Generative AI is a comprehensive artificial intelligence platform designed to enhance customer interactions and streamline business processes. At its core, the platform leverages advanced Large Language Models (LLMs) to generate personalized content, such as sales emails and customer service replies. This capability allows users to save time while maintaining high-quality engagement with clients. The platform also includes innovative tools like the Prompt Builder and Skills Builder, which enable users to create custom prompts and workflows tailored to their specific business needs, thereby improving operational efficiency. Beyond content generation, the platform harnesses real-time customer data to deliver actionable insights, enhancing decision-making across various departments. It automates case classifications, generates knowledge articles, and provides next-best-action recommendations based on historical data. This not only improves response times but also personalizes customer experiences. The Einstein Trust Layer ensures data security and compliance, allowing organizations to confidently utilize AI while protecting sensitive information. Through intelligent automation and personalized engagement, the platform empowers businesses to optimize their operations and significantly enhance customer satisfaction.
Compare per-model pricing, input and output token costs, batch availability, and benchmark coverage.
Available Models(7)
View all →All models available as Serverless
Contact provider for pricing